EXCHANGES & REFUNDS

We hope you love your purchase, but if you've changed your mind, you have 14 days to return your items after receipt. We aim to make all returns hassle-free. Please be aware that we do not offer refunds in the form of currency. Instead, for items returned within policy conditions, we provide a voucher worth the same amount as your order. To qualify for this voucher, items must be in their new and unused condition, with all labels and tags intact, and in their original packaging. We understand that sometimes things don't work out, and we're committed to making the return process as smooth as possible for you.

Exchanging an Item

If your new item doesn't quite fit the bill in terms of color or size, we're here to assist with an exchange. When initiating a return, please specify in the notes section that you're interested in an exchange, including details of the desired color or size. Our dedicated customer service team will promptly reach out to guide you through the exchange process, ensuring you receive your preferred item without delay. Remember, from the moment we provide return details, you have 14 days to send the goods back to us.

How to Initiate a Return

Starting a return is simple. Reach out to us directly at customerservice@linvelles.com, or submit a request on our contact page.

Our customer service team is committed to providing you with the support you need, answering any questions you might have, and guiding you through the return process to ensure it's as straightforward and convenient as possible. We're here to help every step of the way, from deciding on a return to processing your voucher swiftly to ensure your satisfaction.

Additional Information

Please note, return shipping costs are not covered by Linvelles unless the item is defective or if there was a mistake in your order. We recommend using a tracked shipping service for your peace of mind and to ensure the safe return of your items. Once we receive and inspect your returned items, we will issue your voucher within 5 business days. We appreciate your understanding and cooperation in following our returns policy to help us serve you better.